Popular Questions

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

We don’t bill by the hour our prices are based on the size of your home and the services that our team provides.

Cleaning supplies are included by default. But in this post Covid world our  cleaners are happy to use the products you like and there isn’t any cross-contamination from house to house.

We no longer bring vacuums from house to house because of the potential for cross contamination.  If you have carpets in your home you will have to provide the vacuum for the staff to use.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. Just give us a call.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

We don’t book a specific time but rather we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect the service that you booked and any extras that you may have ordered.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Kitchen:

  • Clean major appliance exteriors (interior upon request)
  • Clean microwave – interior & exterior
  • Clean/disinfect/polish sinks & faucets
  • Clean and disinfect counters & back splash
  • Clean table and chairs
  • Dust window sills
  • Empty trash and replace liner
  • Clean floors (vacuum, sweep, mop)

Bathrooms:

  • Clean tub, shower door and inside of shower
  • Clean toilets in/out, base and behind
  • Clean exterior of vanities
  • Clean and polish countertop, sinks and faucets
  • Clean mirrors
  • Dust window sills
  • Dust picture frames
  • Clean and disinfect towel bars
  • Fold and hang towels neatly
  • Empty trash and replace liner
  • Clean floors (vacuum, sweep, mop)

Dining Room / Living Areas

  • Vacuum/dust upholstered furniture
  • Dust lamps and lamp shades
  • Dust furniture within reach (top, front & underneath)
  • Dust picture frames
  • Dust window sills
  • Clean mirrors and glass surfaces
  • Empty trash and replace liner
  • Clean floors (vacuum, sweep, mop)

Bedrooms:

  • Make beds (linens changed upon request, must be left out on bed)
  • Dust lamps and lamp shades
  • Dust furniture within reach (top, front & underneath)
  • Dust picture frames
  • Dust window sills
  • Clean mirrors and glass surfaces
  • Dust light fixtures, ceiling fans and vents
  • Empty trash and replace liner
  • Clean floors (vacuum, sweep, mop)

Cleaning supplies are included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, in the post Covid era we no longer bring vacuum cleaners with us because of the potential for cross contamination.  If you have carpet in your home then we will have to use your vacuum.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Some of our cleaners work solo whereas there are others that work in pairs. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

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